Q1. How can I join the rewards program?
A1. When you sign up for a membership, you'll automatically be enrolled in our rewards program.Q2. How are points awarded?
A2. You will earn 2 points for every 100 yen you spend. For example, if you purchase an item for 3,000 yen, you will receive 60 points. Please note that only the purchase price of the items you buy will be eligible for points. Shipping fees and other charges are not eligible for points, so please be aware of this in advance.
Q3. When are points awarded?
A3. Points are added on the day the purchased items are shipped.How to Use Points
You can use points as "1 point = 1 yen." When purchasing a product, enter the number of points you want to use, and the corresponding amount will be deducted from the total.Steps:
- First, select the product you want to buy and add it to your cart.
- After logging in, check your "points balance" on the cart page and enter the number of points you want to use.
- Then, simply proceed with the checkout process .
Q4. Do points have an expiration date?
A4. Points do not have an expiration date.
Q5. Can I check my points balance?
A5. You can check your points balance from your account page after logging in. If you have any questions, please email us with the subject line "Points Balance Inquiry" and include your name and address. Send your email to shop@jgroove.jp. Please note that points are linked to your registered email address, so keep this in mind when checking your balance.
Q6. Can points be converted to cash?
A6. We're sorry, but points cannot be converted to cash.
Other Information
- Points can only be used in our online shop.
- Discount codes and points cannot be used together.
- Points that are deemed to have been obtained fraudulently may be deleted.
- If a system migration occurs for any reason, there is a possibility that the points program might be terminated after a notice period. Please be aware of this in advance.